Public Safety
Public Safety Dispatch

Our response paging systems use dedicated, high-power stations to quickly and reliably dispatch first responders, and to confirm that each message is received and read. We eliminate the uncertainty of 1-way pagers, and the dangerous delays and coverage gaps of cell phones. High-priority messages reach responders in approximately 4 seconds, with 128-bit encryption protecting mission security. Our transmitters and receivers are extremely power efficient, and our pager batteries last up to 1-2 weeks between recharging. These efficiencies, plus high levels of redundancy, enable our dispatch solutions to operate reliably even during regional disruptions caused by hurricanes, earthquakes, and blackouts. Under a variety of conditions, our systems consistently reach responders quickly and reliably, helping agencies to improve turnout times, control costs, and protect life and property.

  • Fast message delivery with confirmation
  • Reliable, repeatable delivery performance
  • NFPA-1221 compliant architecture
  • Mission-critical reliability and fault tolerance
  • Strong encryption
Block Diagram

Our primary dispatch solution consists of a centrally-located paging control stack and multiple base stations at tower locations, covering a few hundred to a few thousand square miles. The control stack connects directly to CAD systems, E-mail systems, and gateway web servers. Authenticated users send messages to the system, which instantly relays the them through base station antennas to individual recipients or groups of recipients. The system then collects responses through the base station and relays them back to the sender.

For alerting, there is nothing simpler, faster, or more reliable than a dedicated paging system. Our response paging system builds on this foundation, improving performance and adding confirmation, replies, and encryption.
Phone apps require a complex external network for reliable operation, and phones themselves compete with commercial users for cellular bandwidth. This exposes first responders to delays from non-essential voice and data traffic such as social media, as well as distant or local network problems. For this and other reasons, NFPA-1221 mandates that dispatch systems must be co-located with, and under the control of the dispatching agency (9.4.2.1-3). See more here.
While many P25 and DMR systems have alerting capabilities, portables are expensive and often cost-prohibitive for use by off-duty personnel. Even when a radio system is in place, it often makes sense to issue lower-cost pagers for recall and volunteer dispatch.
Yes. Our solutions operate under direct control of the dispatching authority using dedicated hardware and licensed radio channels, meeting ISO and NFPA-1221 requirements for primary dispatch.