Hospital Alerting
Hospital Alerting

Our response paging systems notify selected personnel of clinical alarms, using dedicated base stations to quickly deliver messages and confirm they are read. Dedicated RF channels and equipment eliminate the dangerous delays, complexity, and dead spots endemic to Wi-Fi and cellular communications. Small, simple response pagers eliminate the distractions and complexity of phone apps. Our solutions notify responding personnel quickly, correctly, and reliably, reducing risk and alarm fatigue, and improving patient safety.

  • Fast message delivery with confirmation
  • No unexpected delays
  • HIPAA-compliant encryption
  • High reliability and fault Tolerance
  • Reduced Alarm Fatigue
  • Fewer distractions and workflow disruptions
Block Diagram

Our hospital alerting system consists of a paging control stack and a roof-mounted base station, providing coverage to an entire hospital complex and up to 20 additional square miles of surrounding area. The control stack connects directly to nursecall systems, HL7 alarm managers, bedside alarm systems, patient care devices, E-Mail, and other hospital communications systems. Authorized users send messages to the system, which instantly relays the messages through the base antenna to individual recipients or groups of recipients. The system then collects responses through the base station and relays them back to the sender.

For codes, there is nothing simpler, faster, or more reliable than a dedicated paging system. Additionally, routing high-priority clinical alarms to pagers instead of phones can reduce alarm fatigue and improve the response process. Our response paging system enhances these benefits with message confirmation, escalation, and HiPPA-compliant encryption.
Phone apps require a complex external network for reliable operation, and phones themselves compete with commercial users for cellular bandwidth. This exposes clinical personnel to delays from non-essential voice and data traffic such as social media, as well as distant or local network problems. Additionally, phones have a complex user experience and it can be difficult to dileneate high priority alarms from lower priority information on the phone. See more here.
Even with hundreds of access points, a mid-sized hospital will still have Wi-Fi dead spots. These cause unpredictable delays and delivery problems, even affecting devices in areas of good coverage. These problems make Wi-Fi unsuitable for critical messaging. See more here.
A 1-way paging has the speed and reliability for use in clinical alerting, and in fact this has been the defacto technology for this purpose, for years. However, the lack of message confirmation severely limits the usefulness of 1-way paging in larger hospitals with complex patient care systems.
Yes. A Critical Response Systems sends out messages quickly and reliably, and also tracks when the messages are received and read, and how users replies as per the ACM model. See more here.
All messages are encrypted using AES-128, providing blanket protection to all patient identifying information and all other information transmitted over the air.