Enterprise Management of a Critical Alert Messaging System
How can you best manage an enterprise-wide critical alert messaging system to ensure your critical alerts are being communicated and acted upon? The first step in accomplishing this goal is to make sure you have a simple, contained network to manage. It is much easier to manage a system where all the communication devices are identical and the technology driving them is simple and uncomplicated to use. What kind of critical alerting communication medium employs these two aspects? The answer: a response paging system. This type of critical alert messaging system will ensure you are able to manage the devices your users have in hand, your technology is centralized, and more importantly – under YOUR control. When you try to manage a critical alert messaging system that employs “bring your own” communication devices, like smart phones or cell phones, you are in for a difficult, if not impossible task. This kind of system provides no standardization of the users’ communication devices and their communication is dependent upon technology that is out of your control. It is almost impossible to control privacy of information and security with “bring your own” devices. Right out of the box, you may encounter HIPAA compliance violations. These personal communication devices are also prone to being stolen, lost or hacked, because of their multiple uses. And finally, the software packages available today that allow these personal devices to be used for critical alert messaging have not been totally perfected for this environment. If you want the best technology that will allow you to effectively manage your critical alert messaging, you need a response paging system.