Reliably dispatch first responders and then keep incident commanders informed with real-time status updates.

Our solution uses dedicated, high-power stations to quickly and reliably dispatch first responders, and to confirm that each message is received and read. We eliminate the uncertainty of 1-way pagers, and the dangerous delays and dead zones of cell phones and smart phones. Our high-priority messages reach responders in approximately 4 seconds, with 128-bit encryption protecting mission security. Our transmitters and receivers are extremely power efficient, and our pager batteries last up to 1-2 weeks between recharging. These efficiencies, plus high levels of redundancy, enable our dispatch solutions to operate reliably even during regional disruptions caused by hurricanes, earthquakes, and blackouts. Under a variety of conditions, our systems consistently reach responders quickly and reliably, helping agencies to improve turnout times, control costs, and protect life and property.

Dispatching with smart phone apps? Be careful! NFPA-1221 mandates a dispatch system must be located in the communications center, under the control of the dispatching agency (9.4.2.1-3).

Benefits at a Glance

Fast, efficient, and reliable solution for primary dispatch
Tracks who, when, and how recipients are responding
Zero reliance on commercial networks or the Internet
AES-128 encryption and over-the-air rekeying
Low cost of ownership and rapid ROI
Simple to install, use, administer, and maintain
Integrates directly with CAD
Active redundancy and power efficiencies ensure operation under extreme situations

How does it work?

The system consists of a centrally-located M4101 system controller and one or more M2101 site controllers at tower locations. The M4101 connects directly to CAD systems, E-mail systems, and gateway web servers. Authenticated users send messages to the system, which instantly relays the them through base station antennas to individual recipients or groups of recipients. The system then collects responses through base station antennas and relays them back to the sender. Thus dispatchers, incident commanders, and other authorized users send messages, receive responses, and optionally log all activity for historical purposes.

How does it stack up for first responder dispatch?

Small, lightweight user equipment, long battery life, programmable responses, an affordable price tag, ultra-reliable ISO/NFPA compliant network…all these things make our systems unmatched when it comes to public safety dispatch. Compared to radios, cell phones, 1-way paging, and smartphones, we stand apart as the best overall solution.

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Frequently asked questions

Q:Why are pagers still used for dispatch?

A:There is nothing simpler, faster, and more reliable than a private paging system. We build on this foundation, improving performance and adding confirmation, reply options, and strong encryption.

Q:Can’t alerting be handled with smart phones?

A:No. Smart phone apps compete with commercial users for cellular bandwidth, exposing first responders to delays from non-essential voice and data traffic such as social media. This is explicitly disallowed by NFPA and ISO standards such as NFPA-1221.

Q:Are your systems NFPA compliant?

A:Yes. Our solutions operate under direct control of the dispatching authority using dedicated hardware and licensed radio channels, meeting ISO and NFPA-1221 requirements for primary dispatch.

Q:My agency has a P25 radio system. Why do we need paging?

A:P25 radios certainly have alerting capabilities. But they are expensive, $1,500-$3,500 per radio, and therefore cost-prohibitive for off-duty personnel. Even when a P25 system is in place, it still makes sense to issue lower-cost pagers for recall and volunteer dispatch.

Q:Are your systems narrowband-ready?

A:Yes. Our systems are designed from the ground up to operate on narrowband channels, including GPS-stabilized transmitters, tight receive filters, and advanced DSP and synchronization codes. See more about narrowbanding here.